Widerrufsrecht

After 3 years of business and only 3 returns, we’re not too worried about you not loving your Pirani tumbler! We are in the business of sustainability. The last thing we want is our product to end up in a landfill. If you are unhappy with your purchase, or changed your mind, our customer service team is here to work with you to find a solution. Please contact us at info@pirani.life. You may return the product for ANY reason within 30 days as long as the tumbler(s) are returned in the same condition received and in it's original packaging. Shipping will not be refunded for VYD orders.

All returns can be shipped to:
Pirani Life, Inc.
104 Eastside Drive
Unit 525

(Please email proof of tracking to info@pirani.life)

Customers assume the responsibility for returns. Refunds will be issued in the original payment method following receipt of the returned product as authorized by our customer service team. All products must be in its original package and in sell-able condition. Pirani is not responsible for lost/stolen packages and missed/returned delivery because of wrong address or customer absence. Pirani will not be responsible for any carrier delays.

 

To start a return, you can contact us at info@pirani.life. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@pirani.life

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can 5-10 business days for your bank or credit card company to process and post the refund too.